Sd Wan Agreement

These Terms of Use and any policies or operating rules that we post on this website or with respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service and supersede all prior or simultaneous agreements, communications and proposals, whether oral or written, between you and us (including: but not limited to earlier versions of the Terms of Use). If you do not agree with all the terms of this Agreement, you may not access the Site or use any services. If these Terms of Use are considered an offer, acceptance is expressly limited to these Terms of Use. Maximum credit amounts are not aggregated for the purpose of determining solvency, unless it is expressly possible to do so. The credits apply to the SD-WAN RCMs of the service concerned after application of all the discounts and do not apply to the RCMs of other services, line loops or port mrcs of the service concerned. The maximum credit awarded for non-compliance with an SLA or combination of SLAs within 24 hours shall not exceed one thirtieth (1/30) of the monthly sd-WAN (“MRC”) fee of the relevant service. The maximum SLA credits available in one (1) calendar month do not exceed the seven (7) day fee prorated to the SD-WAN MRRs of the relevant service. In no event shall the total credit for all credits awarded in one (1) month exceed the equivalent of 50% of the relevant SD-WAN MRRs for the service concerned. Credits accumulated in one (1) month must exceed $25.00 to be processed. If Customer does not notify AireSpring in the manner described above with respect to applicable SLA credits, Customer has waived their SLA credit entitlement for that month. Total credits under this SLA are limited to SD-WAN RCMs for the relevant service for the monthly billing period during which the service does not meet one or more of the above guarantees/objectives.

The cumulative cumulative sum of the service credits awarded under these SLAs in a contract year shall not exceed 20% of the total SD-WAN RCMs of an eligible customer invoiced during the contract year. Credit Exceptions Credits is not issued if the SLA is not complied with, resulting in: (a) The acts or omissions of the customer, its employees, contractors or representatives or end users. . . .